AWS Frequently Asked Questions
Getting started
Connectivity
- From the web admin interface, navigate to VPN Settings > Routing
- Choose Yes, using Routing
- Disable the source/destination check on the OpenVPN Access Server instance to let the appliance forward traffic from and to clients
- Set the OpenVPN Access Server security group accordingly to allow traffic from other IPs in the VPC to reach the clients
- Update your private subnet’s routing tables to let the internal VPC router know which subnets are reachable via the Access Server (i.e., VPN client subnets)
Amazon Configuration
If your Amazon Machine Image (AMI) with OpenVPN Access Server is not working, please contact support. We test these images carefully before they are released and found they are in working order. Despite all our care, however, it is possible some configuration settings or some conditions in the environment it is deployed in can cause issues. We’d be happy to look closer at the issue and offer our expertise to try and resolve the problem.
For technical support, please register for a free account with OpenVPN. Then you can open a Support Ticket.
It’s best practice to associate an Elastic IP address to your EC2 instance with OpenVPN Access Server so you can easily remap the same address to another instance in case the current instance fails. The Elastic IP address serves as the public IP access point to the admin web interface as well as the tunnel-establishment endpoint for VPN clients.
OpenVPN Access Server Configuration
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