FAQ for AppHub⁠

1. What if I mistakenly invited someone to share my application?

You can revoke the invitation if the application has not been accepted by clicking the Revoke button in the Client Details section.

If the application was accepted, you can remove the incorrect App Client by clicking the Remove Client from All Apps button in the Client Details section in the right pane.

Refer to Provider status

2. What should I do as an App Provider if I no longer want to share an application with an App Client ?

You can remove the App Client's access to the shared application by clicking the Terminate Access to App button in the Client Details section in the right pane.

Refer to Provider status

3. What should I do as an App Client if I no longer want to access a shared application from the App Provider ?

You can remove the App Client's access to the shared application by clicking the Remove Application button in the details section in the right pane.

Refer to Client status

4. What do I do if the invitee has not accepted my application sharing invitation?

You have two options: a) ask CloudConnexa to send the invitation again as a reminder by clicking on the Send Reminder button that appears in the Client Details section, or b) Send a personal email to the invitee and include in it the link to accept the shared application. You can get the link by clicking the Copy Invitation Link button in the Client Details section.

Refer to Provider status

5. I have got an application invitation from an App Provider that I do not know. What should I do?

Do not accept or decline the invitation. Suppose you are one of many Administrators for your WPC. In that case, it may be that another Administrator may know of the reason for the App Provider to share the application and will take appropriate action. Suppose you are an Administrator of one of multiple WPCs associated with the same account. In that case, the invitation may be expected for one of the other WPCs and was sent with the Owner's email address.

6. Why do I see the same shared application waiting for approval in all my WPCs?

The App Provider sent the Invitation using the multi-WPC Owner's or Admin's email address instead of using a specific Cloud ID. Therefore, the shared application shows up in all the WPCs for that account in the Awaiting Approval section. Accept the invitation by logging into the WPC that needs access to it.