Reset 2FA for a User⁠

If the User loses the device used for two-factor authentication (2FA), changes his 2FA device, or cannot access their 2FA method, you will need to reset that User's 2FA.

To reset a User's 2FA, follow the steps below:

1. Sign in to your WPC's Administration portal by entering your Cloud ID in a web browser (for example, company_name.openvpn.com).

2. Navigate to Users > Users.

3. Click on the icon on the row for the User whose 2FA you want to reset.

4. Select Reset 2FA from the drop-down menu.

5. Click Confirm in the dialog box.