Clear devices for which 2FA is being skipped for a User⁠

If the 2FA settings allow for trusted devices, you can clear a User's trusted devices when you need to reset their 2FA method or if one of the trusted devices is compromised.

To clear a User's trusted 2FA devices (i.e., devices for which 2FA check is skipped during logins), follow the steps below:

1. Sign in to your WPC's Administration portal by entering your Cloud ID in a web browser (for example, company_name.openvpn.com).

2. Navigate to Users > Users.

3. Click on the icon on the row for the User whose trusted devices you want to clear.

4. Select Clear Trusted Devices for 2FA from the drop-down menu.

5. Click Confirm in the dialog box.