CloudConnexa User Portal⁠

The tutorial below shows the user portal of Cloud ID auto-shop.openvpn.com. It offers all the actions that can be carried out after login. Not all of these actions may apply to you based on restrictions placed by your IT department.

To sign in to the User Portal, follow these steps:

1. Launch your web browser and enter the Cloud ID in the location field of the browser's navigation bar. For example, https://[company-name].openvpn.com.

2. A sign-in screen asking for a username and password will be shown.

3. Enter your username and password and click Sign In.

4. You may be prompted to enter a 2FA code using an Authenticator application. Enter the code and click Confirm. Refer to Authenticating with 2FA.

This tutorial shows a User authenticating with a temporary password and setting a new one.

This tutorial shows the QR code displayed for Authenticator setup as well as using a manual code for setup without the use of the QR code.

This tutorial shows authentication with the use of a 2FA code.

The Get Connected portal page is the first page you will see after login. You can also navigate to the page using the left navigation menu.

This page provides links to download the OpenVPN Connect application for various operating systems. It also provides instructions on how to obtain your Connection Profile.

Screenshot: Importing of Connection Profiles allowed⁠

Screenshot: Importing of Connection Profiles restricted⁠

The My Devices portal page lists devices associated with your account. You can navigate to it from the left navigation menu. For all the device management actions that can be performed, refer to Manage Devices Using CloudConnexa User Portal

Screenshot: Device management allowed⁠

Screenshot: Device management restricted⁠

Follow the steps below to change your CloudConnexa account password:

1. Expand the Account Widget shown at the bottom of the left navigation bar.

   

2. Click My Account from the choices shown.

3. Enter your existing password.

4. Enter and confirm your new password.

5. Click Update.

Follow the steps below to add Passkey to your CloudConnexa account:

1. Expand the Account Widget shown at the bottom of the left navigation bar.

   

2. Click My Account from the choices shown.

3. On the Security & Privacy tab, in the Passwordless Authentication section, click Set up.

4. Click Add Passkey.

5. Sign in with your password and, if set up, your 2FA code.

6. Follow the on-screen prompts and select an appropriate option to store your Passkey.

   1. Store securely on a service that syncs the Passkey across multiple devices (e.g., iCloud).

   2. Store Passkey on a dedicated external hardware key (e.g., YubiKey).

7. Verify your identity using your device's local unlock mechanism (fingerprint, face, or PIN) to confirm the creation of the PassKey.

Follow the steps below to sign out of the User Portal.

1. Expand the Account Widget shown at the bottom of the left navigation bar.

   

2. Click Sign Out from the choices shown.