Activate a user account
When an administrator adds an email address to a new user account, the system sends an activation email to the user. The user must follow these steps to activate an OpenVPN Cloud account:
- Once the user receives the email, they click Join to begin the account activation process.
- The Set New Password window opens.
- The user sets a new password and confirms it.
- The user reviews the terms and conditions and checks the box to agree, and clicks Confirm.
- The user follows the instructions on the user portal to download the OpenVPN Connect App.
- The user then follows the instructions on the user portal to set up an OpenVPN profile in the Connect App.