When an administrator adds an email address to a new user account, the system sends an activation email to the user. The user must follow these steps to activate an OpenVPN Cloud account:

  1. Once the user receives the email, they click Join to begin the account activation process.
    • The Set New Password window opens.
  2. The user sets a new password and confirms it.
  3. The user reviews the terms and conditions and checks the box to agree, and clicks Confirm.
  4. The user follows the instructions on the user portal to download the OpenVPN Connect App.
  5. The user then follows the instructions on the user portal to set up an OpenVPN profile in the Connect App.