Get Details of Current and Past Connections⁠

View current and past connections in the CloudConnexa Administration Portal to monitor connection activity, investigate disconnections, and troubleshoot connection errors.

The Status page provides connection history for the last 30 days, including:

Connections from users, networks, and hosts.
Device and Connector information.
The CloudConnexa Region used for each connection.
Session start and end times, and duration.
Connection status and disconnect reasons.

You can filter connections by time range, status, identity, or IP address, view details for individual sessions, and export connection data to a CSV file.

View connections⁠

To view current and past connections:

Sign in to the CloudConnexa Administration Portal using your WPC's Cloud ID address (for example, yourcompany.openvpn.com).
If you're not already on the Status page, navigate to Status.
Review your connection history in the Connections table.
- By default, the table displays connections from the last 24 hours. You can change the time range or apply filters to narrow the results.

Changing the time range⁠

Select a time range to view connections from a specific period.

Select the time range filter in the Connections section.
Select the date and time range from the calendar.
Select Apply.
- The table updates to display connections from the selected time range.

Filter connections⁠

Use advanced filters to find connections associated with specific users, devices, Connectors, IP addresses, or connection statuses.

To filter connections:

Select Filter in the Connections section.
Select a filter:
- Primary User Group
- User / Device
- Network / Connector
- Host / Connector
- Session Status
- Disconnect Reason
- Operation System
- Public IP / Subnet
- Tunnel IP / Subnet
Specify the filter values:
- For identity, status, or operating system filters: Select one or more values from the list. Use the search field to find specific values.
- For Public IP / Subnet or Tunnel IP / Subnet: Enter an IPv4 or IPv6 address, or a subnet in CIDR notation (for example, 192.0.2.0/24 or 2001:db8::/32
Select Apply.
- The table displays connections matching the selected criteria. Each applied filter appears in the filter bar above the table.
  For example, selecting Android, Linux, and Windows from Operation System displays the filter Operation System is Android, Linux, Windows.

Manage applied filters⁠

You can combine multiple filters to narrow your results.

Add a filter: Select Filter and repeat the filtering steps.
Change a filter: Select its value in the filter bar, change the selection, and select Apply.
Remove a filter: Select X on the filter in the filter bar.

If no connections match your criteria, change or remove a filter to broaden the results.

Viewing details of a connection⁠

Expand a connection to inspect its session information, including IP addresses, traffic, and connection duration.

To view connection details:

Find the connection in the Connections table. Apply filters if needed.
Select the expand icon for that connection.

The expanded row displays two sections:

User, Network, or Host: identity and device or Connector information. The fields vary by connection type and can include the user's name, email address, user groups, operating system, and client UUID.
Details: Session information, including start time, duration, public IP address, session protocol, inbound and outbound traffic, and assigned tunnel IP addresses.

For users belonging to multiple groups, the primary User Group appears with a count of additional groups. Hover over the count to view the secondary User Groups.

Investigate connection errors⁠

The Connections section displays error cards showing how many connections were terminated by error type during the selected time range.

Use these cards to identify common disconnect reasons and filter the connection history.

Error	Description
Subscription Limit Exceeded	The connection ended because the number of active connections exceeded the subscription limit on a connection-limited plan.
Certificate Revoked	The connection ended after an administrator deleted a device or Connector, or revoked its connection profile certificate.
Suspended By Admin	The connection ended because an administrator suspended the user's account.
Session Expired	The connection ended after reaching the configured Connection Timeout. The default is 24 hours and can be changed under Settings → Users. The device attempts to reconnect after the timeout.
Misc Error	The connection ended because of an error not covered by the other categories.

Filtering connections by error types⁠

To investigate connections terminated by a specific error:

Find the error cards in the Connections section.
Select the card for the error you want to investigate.
- The selected card displays a check mark, and a Disconnect Reason filter appears in the filter bar. For example, selecting Session Expired adds Disconnect Reason is Session Expired.
Review the matching connections in the table.
Expand a connection to view its session details.
To remove the error filter, select X on the Disconnect Reason filter in the filter bar.