Import CloudConnexa Connection Profile Using Cloud ID
To import your CloudConnexa connection profile, sign in to your User Portal and follow the Get Connected instructions displayed on the page.
Your User Portal URL is provided by your IT administrator and follows the format your-organization.openvpn.com.
The portal will walk you through:
Opening OpenVPN Connect and adding a profile.
Entering your User Profile URL.
Signing in to load your profile automatically.
If you encounter any issues during sign-in, see the sections below.
This tutorial shows a User authenticating with a temporary password and setting a new one.
This tutorial shows the QR code displayed for Authenticator setup as well as using a manual code for setup without the use of the QR code.
This tutorial shows authentication with the use of a 2FA code.
Errors in Importing Connection Profile
There may be reasons why you might not successfully import a connection profile. These could be because of the following reasons:
Your IT department has restricted everyone from importing profiles because they have another means of distributing the connection profile.
You have exceeded the number of devices you can use as per the limit set per user by your IT department.
The device you are importing the connection profile to isn't authorized.