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Connect to CloudConnexa

Abstract

Instructions for users to connect to CloudConnexa using the OpenVPN Connect application.

To connect to CloudConnexa, you need OpenVPN Connect installed on your device and a connection profile imported. If you haven't completed these steps yet, sign in to your User Portal and follow the Get Connected instructions there.

Your IT administrator controls whether you're prompted to authenticate every time you connect, only after a period of inactivity, or not at all.

Connecting Without Authentication

Follow these steps to connect using OpenVPN Connect:

  1. Launch OpenVPN Connect.

  2. Toggle the OpenVPN Profile that you want to connect.

    The OpenVPN tunnel is connected, and you will see the Connected screen.

Connecting With CloudConnexa Authentication

Follow the steps below to authenticate before connecting:

  1. Launch OpenVPN Connect.

  2. Toggle the OpenVPN Profile that you want to connect.

    Your default web browser will open with the authentication screen, and the Connect application will display a prompt.

  3. Enter your Username and Password and click Sign In.

    Note

    If your authentication is still valid, authentication will be skipped, and you will proceed from Step 5.

    Note

    If your password was reset and a temporary password sent, enter your username and temporary password and click Sign In. You will be asked to set a new password on the next page. Refer to Authenticating with a temporary password.

  4. You may be prompted to enter a 2FA code using an Authenticator application. Enter the code and click Confirm. Refer to Authenticating with 2FA.

    Note

    If your 2FA code was reset, you may need to configure your Authenticator application and authenticate with the 2FA code. Refer to Configuring Authenticator App for 2FA

  5. After successful authentication, you will see You're connected! in the web browser.

    OpenVPN Connect will display the Connected screen.

Connecting With Single Sign-On (SSO) Authentication

Follow the steps below to authenticate before connecting:

  1. Launch OpenVPN Connect.

  2. Toggle the OpenVPN Profile that you want to connect.

    The Connect application will display a prompt.

  3. Your default web browser will open with the familiar SSO authentication screen. Authenticate as you usually do with any other SSO-enabled corporate web application.

    Note

    If your authentication is still valid, authentication will be skipped.

  4. After successful authentication, you will see You're connected! in the web browser.

    OpenVPN Connect will display the Connected screen.

In this section:

A Connection Profile is a configuration file that contains the certificates and settings required to connect a device to a WPC. It's commonly referred to as a .ovpn file, OVPN profile, or CloudConnexa profile.