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Reset 2FA for a User

Abstract

If the User loses the device used for two-factor authentication (2FA), changes his 2FA device, or cannot access their 2FA method, you will need to reset that User's 2FA.

If the User loses the device used for two-factor authentication (2FA), changes his 2FA device, or cannot access their 2FA method, you will need to reset that User's 2FA.

Note

2FA should be enabled (unavailable when SAML is being used for authentication), and the User's Account Status should be Active. Refer to Set two-factor authentication (2FA) for Users. If Allow Trusted Devices is enabled for 2FA, the list of trusted devices should also be cleared. Refer to Clear devices for which 2FA is being skipped for a User.

To reset a User's 2FA, follow the steps below:

  2. Navigate to Users > Users.

  3. Click on the vertical_dots_icon.png icon on the row for the User whose 2FA you want to reset.

  4. Select Reset 2FA from the drop-down menu.

  5. Click Confirm in the dialog box.

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