GCP Frequently Asked Questions

Visit our OpenVPN Support Center, where you can submit a support ticket.

Follow the steps in our Google Cloud Quick Start Guide.

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

You can download the OpenVPN Connect app from your Client Web UI. You can also download OpenVPN Connect directly from our site and import connection profiles.

Try our frequently asked questions for answers regarding licensing, renewals, purchases, administration, and more.

To connect to your GCP instance, refer to the documentation on Google Cloud's site: Connect to Linux VMs.

For your first time signing into the Admin Web UI, use the temporary password provided after launching. We recommend that you change the password:

The URL displays with the admin and temporary password after you’ve finished launching the instance. If you need to find it again, from your VM instance details page within your Google Cloud Console, you need the external (or ephemeral) IP address listed under the Network interfaces section. You can then use that to navigate to the UI in your web browser by entering https://[ephemeral-IP]:943/admin. Using the IP address still works even after you’ve set it up with a specific hostname.

Refer to Google's site to Configure static external IP addresses.

We recommend that you choose at least small (1 shared vCPU) as the size of your instance.

The default timezone of a GCP instance is set to UTC. If you would like to change this setting, run the following commands in SSH:

apt update
apt install tzdata

During the installation of tzdata, it asks you for the region and time zone you would like, then set those values for you.

Refer to our Admin Web UI User Manual.

We recommend using a hostname instead of an IP address. Refer to our hostname topic for details.