IBM Cloud Frequently Asked Questions

Abstract

Looking for answers with your IBM Cloud instance of Access Server? We’ve got you covered. OpenVPN on IBM Cloud.

Getting started

How can I contact support with questions?

Visit our OpenVPN Support Center, where you can submit a support ticket.

How can I set up Access Server on IBM Cloud?

Refer to our IBM Cloud quick start guide.

How do I access the Admin Web UI?

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

How can I download OpenVPN Connect?

You can download the OpenVPN Connect app from your Client Web UI. You can also download OpenVPN Connect directly from our site and import connection profiles.

Where can I find additional help?

Try our frequently asked questions for answers regarding licensing, renewals, purchases, administration, and more.

Connectivity

How can I connect to my Access Server instance using SSH?

Refer to IBM Cloud's helpful documentation: Connecting to Linux instances.

Access Server Configuration

How can I set up a hostname?

We recommend using a hostname instead of an IP address. Refer to our hostname topic for details.

Where can I find more details on settings within the Admin Web UI?

Refer to our Admin Web UI User Manual.

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