How Do I Connect to the VPN Service?
OpenVPN doesn't provide personal VPN services. This FAQ explains more.
Question: I purchased some licenses on your website and would like instructions on connecting to your VPN service. Can you provide me with these instructions?
Answer:
The software subscription license you purchased through our Access Server Portal is designed to unlock a specific number of connections on a server that you manage yourself. This license doesn't grant access to any external or hosted VPN services.
If you intend to purchase a subscription for a hosted VPN service, here are your options:
CloudConnexa: Our hosted VPN service lets businesses securely connect offices and remote employees. We fully manage CloudConnexa, so you don’t need to set up or manage servers.
Personal Use with DigitalOcean: If you’re looking for a personal VPN setup similar to our previous Private Tunnel service, you can use CloudConnexa to create an internet egress using DigitalOcean. This will secure your internet traffic and provide a personal VPN gateway.
Question: What if I purchased the software subscription license by mistake?
Answer:
If you accidentally bought a software subscription license, you can request a refund through our support ticket system. Please provide the details of your purchase and explain that you intended to buy access to a hosted VPN service instead.
Question: What is the difference between a subscription license for OpenVPN Access Server and a hosted VPN service?
Answer:
An Access Server subscription license unlocks a number of connections on a server you install and manage. On the other hand, we fully manage a hosted VPN service like CloudConnexa, meaning you don’t have to set up or manage any servers—just connect to our existing infrastructure.