Import CloudConnexa Connection Profile Using Cloud ID

To import your CloudConnexa connection profile, sign in to your User Portal and follow the Get Connected instructions displayed on the page.

Your User Portal URL is provided by your IT administrator and follows the format your-organization.openvpn.com.

The portal will walk you through:

If you encounter any issues during sign-in, see the sections below.

This tutorial shows a User authenticating with a temporary password and setting a new one.

This tutorial shows the QR code displayed for Authenticator setup as well as using a manual code for setup without the use of the QR code.

This tutorial shows authentication with the use of a 2FA code.

The option to skip entering the 2FA code on trusted devices may not appear based on restrictions placed by your IT department.

Errors in Importing Connection Profile

There may be reasons why you might not successfully import a connection profile. These could be because of the following reasons:

Your IT department has restricted everyone from importing profiles because they have another means of distributing the connection profile.
You have exceeded the number of devices you can use as per the limit set per user by your IT department.
The device you are importing the connection profile to isn't authorized.

In this section: