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Tutorial: Generate a Tech Support Report in Access Server

Abstract

Generate a technical support report using Access Server's Admin Web UI on version 3.0.0 and newer.

Overview

The Tech Support Report provides OpenVPN Support with a consolidated snapshot of your Access Server’s configuration and diagnostic information. Generating this report helps our support team troubleshoot issues faster and reduces the time spent manually gathering system details.

Prerequisites

  • Admin Web UI access.

Step 1: Generate a tech support report

  1. Sign in to the Admin Web UI.

  2. Click Advanced.

    • Click to proceed through the message that displays about the effect of modifying advanced settings.

  3. Click the Tech Support Report tab.

  4. Click Generate Support Report.

    • Access Server compiles a report that appears in the text field and contains system details, configuration settings, and diagnostic data.

  5. Choose how to retrieve the report:

    • Click the Copy icon to copy the report text to your clipboard, or

    • Click Download Report to save it as a file.

  6. Submit the report to OpenVPN Support using the support ticket system.

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