Tutorial: How to Change or Reset Your Password from the Client Web UI
Learn how to change your password using the Access Server Client Web UI. Includes sign-in steps and what to do if you don't know your current password.
Overview
This tutorial explains how end users can change their account passwords in the Access Server Client Web UI. This option is available for accounts that use local authentication. If you no longer know your current password, you’ll need to contact your Access Server administrator to reset it.
Prerequisites
An installed Access Server.
An end-user account with local authentication credentials.
A supported web browser.
Open a web browser and navigate to the Client Web UI.
Tip
The Client Web UI is accessed using your Access Server’s IP address or domain name (recommended). If you don’t know the address, contact your Access Server administrator.
Enter your user credentials.
Click Sign In.
In the top navigation menu, click Change Password.
Enter your current password.
Enter your new password, then confirm it.
Important
You may need to ensure you use a strong password if your admin has set that requirement for your Access Server instance.
Click Update Password.
You've updated your password.
I don't know my current password
If you don't know your current password, you can't change it from the Client Web UI. Contact your Access Server administrator and ask them to reset your password from the Admin Web UI.
The Change Password option isn't available
The Change Password option is only available for accounts using local authentication. If you sign in using SAML or another external identity provider, password changes must be performed through that provider.
I see an error saying my password couldn't be verified
If you see the following message when changing your password: "Could not verify your password. Please re-enter it and try again. Your Access Server administrator may have enforced strong password requirements.
A strong password must meet all of the following criteria:
At least 8 characters long.
Contains at least one uppercase letter.
Contains at least one lowercase letter.
Contains at least one symbol from the following set:
! # $ % & - ( ) * + , - . / [ ] ^ { | } " < >
Ensure your new password meets these requirements, then try again.
My new password and confirmation don't match
If you see the following message when changing your password: Your confirmed password does not match the new password. Please re-enter both fields for accuracy. The new password and the confirmation password must be entered exactly the same.
Re-enter your new password in both fields, ensuring there are no typos, extra spaces, or differences in capitalization, and try again.