Tutorial: How to Change or Reset Your Password from the Client Web UI⁠

I don't know my current password⁠

If you don't know your current password, you can't change it from the Client Web UI. Contact your Access Server administrator and ask them to reset your password from the Admin Web UI.

The Change Password option isn't available⁠

The Change Password option is only available for accounts using local authentication. If you sign in using SAML or another external identity provider, password changes must be performed through that provider.

I see an error saying my password couldn't be verified⁠

If you receive an error message about using a strong password, your Access Server administrator may have enforced strong password requirements.

A strong password must meet all of the following criteria:

• At least 8 characters long.

• Contains at least one uppercase letter.

• Contains at least one lowercase letter.

• Contains at least one symbol from the following set:

  ! # $ % & - ( ) * + , - . / [ ] ^ { | } " < >

Ensure your new password meets these requirements, then try again.