WPC Connection Status
WPC Connections Widget
This widget is found on the Status page
Shows the details of active, completed, and disconnected (due to errors) WPC connections from Users, Networks, and Hosts for the last 30-days. The log details are arranged in a table with columns that provide the User/Network/Host identity, Device/Connector identity, WPC session start timestamp, WPC session status, and disconnect reason.
Setting Time Period and Filtering
To set the time interval of interest, carry out the following steps:
Expand Filters.
From the Filter period dropdown select either the preset values of last 24 hours, last 7 days, last 30 days, or select Custom to provide a start and end date within the last 30-days.
Click on the Apply button.
The screen will be refreshed with the data of WPC Connections that occurred during the selected time period
To see the WPC connections for a specific Connector, Group/User/Device, Status, Disconnect Reason, or the public or WPC IP address, carry out the following steps:
Expand Filters.
Choose the field corresponding to the criteria that you want to filter with, and either select a value from the dropdown or enter the value.
Click on the Apply button.
The screen will be refreshed with the data of WPC Connections that match the filter criteria.
Viewing Connection Details
To see additional details of the WPC Connection, expand the WPC connection record of interest. Additional details consist of:
End Time
Duration
Volume of data transferred
Public and WPC IP addresses
User identity details
Exporting Data
Click on the Export .csv over email button on the top-right corner of the widget to receive an email with a time-bound link from which the CSV file can be downloaded.
Connection Error Logs
To quickly identify WPC sessions that are disconnected due to errors, counts of sessions with errors are shown above the connection details. The types of errors displayed are:
Subscription Limit Exceeded: This log is generated when a WPC Connection is disconnected because the count of active WPC Connections exceeded the subscribed number of WPC Connections.
Certificate Revoked: This log is generated when the Administrator deleted an Active User’s Device or revoked that User’s Device Profile certificate or deleted a Connector belonging to a Host/Network or revoked that Connector’s Profile certificate. When such a Device/Connector tries to connect, it is disconnected and this error log is generated.
Suspended By Admin: This log is generated when the Administrator has moved a User’s account state from Active to Suspended but has not deleted that User’s Device or revoked that User’s Device Profile certificate. When a Device belonging to that User tries to connect, it is disconnected and this error log is generated.
Session Expired: This log is generated when a WPC connection is terminated because it has exceeded the WPC Session Timeout (set by default to 24 hours) but can be changed in Settings->Users. The Device will try to re-connect on disconnection.
Misc Error: This log is generated when a WPC connection is terminated because it has encountered an error other than those specified above.
Filtering connections with errors
As shown in the screenshots in this section, the error logs can be filtered based on the type of error by selecting and de-selecting the error-type filter buttons. The error-type buttons also show the count of logs that match that specific error-type.
