Activate a user account with the OpenVPN Connect app

Prerequisites: Each user must download the OpenVPN Connect app and get an OpenVPN profile.

If the OpenVPN Connect application has already been pushed to users with the device management system, those users receive an email with a temporary password. Each user needs to import a profile to connect to OpenVPN Cloud, and can directly import a profile in the Connect app with the temporary password.

Here is an example of the information that is sent in the user email:

  • Profile import link:
  • Username: clientp
  • Temporary Password: xxxxxxxxxxxx

Each user must follow these steps to activate an account with the OpenVPN Connect app:

  1. Open the OpenVPN Connect app, sign in with the temporary password, and click Next.
  2. Set a new password, confirm it, review and agree to the terms and conditions, and click Confirm.
  3. Select an OpenVPN region.