Azure Frequently Asked Questions

Visit our OpenVPN Support Center, where you can submit a support ticket.

Refer to our Azure quick start guide.

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

You can download the OpenVPN Connect app from your Client Web UI. You can also download OpenVPN Connect directly from our site and import connection profiles.

Try our frequently asked questions for answers regarding licensing, renewals, purchases, administration, and more.

During the setup of your VM, if you selected authentication with an SSH public key, you can use an SSH connection tool such as PuTTY to connect. Point to the IP address or hostname of your instance and load the private key file for authentication. Ensure you use the same key you used during setup. For more information, refer to Microsoft’s SSH documentation.

We provide preconfigured security groups and rules for the Access Server VM. Under NIC network security groups, you can see the preconfigured settings we defined.

When you launch a new Access Server VM, Azure assigns a static IP address in the Networking configuration step. You can view the static IP address settings by navigating to the Azure VM and clicking on the static IP address link.

On the static IP address configuration page, you can also set up a DNS name label with Azure. You can use this, in place of the IP address, to connect to your VPN server from your clients or reach your Admin and Client Web UIs.

We recommend using a hostname instead of an IP address. Refer to our hostname topic for details.

Access Server uses NAT by default. To configure routing instead, you must enable IP forwarding and assign route tables within your Azure network. Refer to the step-by-step instructions we provide for this on our Azure quick start guide.

Refer to our Admin Web UI User Manual.