Support options for OpenVPN

Depending on your situation one of the following applies to you:

  • An OpenVPN Inc. product such as OpenVPN Access Server or OpenVPN Cloud.
    This is paid software but comes with a limited amount of free connections so you can try out the product without committing to a purchase. For more connections a subscription can be purchased. Support for these products is available on the official 24/7 support ticket system, as well as the community forums.
  • Open source community OpenVPN setup on your own hardware.
    This is free to use software and provides the basic functionality to establish secure VPN tunnels. Setup and configuration of this requires technical knowledge and effort on the part of the administrator to run and maintain this. Support for this is available from the community forums, and there is no official paid support for this.
  • A device or program that comes with integrated OpenVPN.
    The open source community OpenVPN software can come integrated with a device or program that you obtained. In this case support for OpenVPN is the responsibility of the device manufacturer or software developer. You may also try the community forums.

Support for OpenVPN Access Server and OpenVPN Cloud

These are products offered by OpenVPN Inc. and as such come with enterprise-level support on our 24/7 support ticket system. The officially recommended client for these products is OpenVPN Connect, which is also developed by OpenVPN Inc.

To get support or report a bug for OpenVPN Access Server, OpenVPN Cloud, or OpenVPN Connect, open a support ticket

Note: If there's a security vulnerability to report, see our vulnerability disclosure policy page on how to properly report these.

Support for Open source community OpenVPN software

For the open source software there are the community forums where you can seek support. There is also the IRC channel #openvpn on the Libera IRC chat network. On the community wiki information and downloads can be found. For reporting bugs you may use Github issues on the relevant OpenVPN project.

Note: If there's a security vulnerability to report, see our vulnerability disclosure policy page on how to properly report these.

Support for other devices or programs with integrated OpenVPN

Support for OpenVPN is the responsibility of the device manufacturer or software developer that integrated the OpenVPN software. however, you may also try the community forums.