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Oracle Frequently Asked Questions

  • How can I contact support with questions?
  • OpenVPN Access Server has a dedicated support ticket system with professionals standing by 24/7 across the world to answer any questions you may have. To reach our support ticket system, first create a free account at https://openvpn.net/. Once you have created an account — or if you already have an account — you can log-in and submit a ticket. We will be in touch right away.

  • How do I access the admin web UI?
  • To access the admin web interface, point to the IP address or hostname you assigned to Access Server and log in with the admin user you set up. The admin web interface URL has the following format: https://xxx.xxx.xxx.xxx/admin.

  • How can I download connect clients?
  • You can download connection clients that include profiles directly from the public IP address of your Access Server. You can also download clients directly from our site and import profiles from your computer or from your server.

  • Where can I find additional help?
  • If you don’t find your questions here, you can also click on our general Frequently Asked Questions page for questions regarding licensing, renewals, purchases, and administration.

  • How can I connect to my OpenVPN Access Server instance using SSH?
  • For instructions on connect to your OpenVPN Access Server instance using SSH, please see Oracle Documentation - Accessing an Oracle Linux Instance Using SSH.

  • What network security group settings do I need?
  • You can reference Oracle's site for a description of their network security groups.

  • How can I assign a fixed IP address to my Oracle instance?
  • For instructions on assigning a fixed IP, please see Oracle Documentation - Assigning a Fixed Public IP Address to an Instance.

  • How can I set up a hostname?
  • Providing a customized hostname for users to connect to the Client UI provides a better experience than remembering an IP address. It’s easier to update a DNS A Record than requiring users to reinstall client profiles if the IP address changes for any reason. Lastly, SSL certificates require a proper FQDN hostname in order to function properly, which makes this step required to set that up.

    1. Get your static IP address
    2. Create a new DNS A Record (with your website host, most likely). See Oracle for step-by-step instructions.
    3. Link the IP address to your chosen subdomain (e.g.: vpn.companyname.com)
    4. Login to your Access Server Admin Web UI
    5. Navigate to Configuration > Network Settings
    6. Enter your subdomain in the Hostname or IP Address field
    7. Click on Save and Update Running Server

    You will have to wait for the DNS servers for propagation, which may take up to a day or two. Once updated, your users can go directly to your subdomain to download clients and configuration files.

  • Where can I find more details on settings within the Admin Web UI?
  • For more information about OpenVPN Access Server, refer to our resource page: How to configure the OpenVPN Access Server: The Admin UI.

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