Why can I only make 2 connections with my AWS tiered instance?

FAQ

If you encounter the problem where an OpenVPN Access Server with x amount of connected devices is showing you that your server is only licensed for 2 connections, while you launched an instance for 10 connected devices, or any of the instances that should come licensed for the chosen amount, but it won't allow more than 2 connections, then the most likely explanation here is that you are using a security group on this instance that is blocking access to the licensing servers. If that happens the OpenVPN Access Server cannot check to see if you are licensed and will fall back to its automatic built-in demonstration mode which allows all functionality without time limit, but allows only 2 simultaneous VPN connections. For more information see the troubleshooting page regarding Amazon AWS tiered instance software licensing.

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