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What is the process of migrating licenses from one machine to another, or for OS reinstallation / hardware reconfigurations?


In order to transfer licenses from one system configuration to another, your license keys must have an active support/upgrade period. This period is listed under your license area on our website. Then, prior to your system reconfiguration, submit a ticket on our ticketing system requesting that your old license key to be deactivated and a new one be reissued to you. You will have approximately 1 week to complete the system reconfiguration before the old license key will stop working on your system. For license keys outside of their support/upgrade periods, new license keys will have to be purchased for such reconfigurations, as you are no longer entitled to our license replacement program.

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