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What is a fixed license activation key reissue?

FAQ

This is where we take an existing already activated fixed license activation key, and remove it from our system (revoke it) and replace it with a new fixed license activation key that can be activated on an OpenVPN Access Server installation. We call this a fixed license activation key reissue, and it is to help people move a license from one server to another, or to resolve a problem that can occur when the hardware/software combination a license key has been activated on, has been altered. For example when you reinstall your server or when you replace hardware on a server (new mainboard, new network card, that sort of thing).

If you are using license keys that you have purchased from our openvpn.net website and they have suddenly stopped functioning then check the troubleshooting page regarding OpenVPN Access Server license key issues. In short if your fixed activation license key used to work before but now suddenly doesn't, the fixed activation license key is either expired or something has altered the hardware/software significantly enough to make the licensing system believe it is now running on a different system, and the fixed license activation key is not valid for the new configuration.

We are only able to process fixed license activation key reissue requests for the keys that are not expired.

When a fixed license activation key reissue is requested, we revoke the old fixed license activation key and issue a new one. The old key will function for up to 2 weeks, giving you time to migrate your settings and test your setup if you are currently working on migrating your installation from an old server to a new server. If after that 2 week period the old key is left on the old server installation and is still functioning, you could eventually get the problem where either the old or the new key ceases to function abruptly. So ensure that at the end of that 2 week period you have either decommissioned the old server, or removed the fixed license activation key file from the file system of the old server, if you wish to keep the old server on.

We also have a subscription model that doesn't require such action. A subscription activation key can be activated multiple times and even on multiple OpenVPN Access Servers at the same time, they will simply share the subscription then. So a reinstall or move to other hardware doesn't require us to reissue the key when you use the subscription model. If you have a problem with the subscription licensing model, check the troubleshooting guide for subscription licensing.

On Amazon AWS we have the tiered instance on the AWS Marketplace, recognizable by the (xx connected devices) in the title of the offerings on the AWS Marketplace. Instances launched from these AWS Marketplace images are automatically licensed. If the EC2 instances launched from the AWS Marketplace are not licensed properly, check the troubleshooting guide for AWS tiered instance licensing.

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