When this happens you should do the following:
- Register a new free account on openvpn.net
- Contact us with the details of the license key / order ID
- Request to have the keys transferred to your account
We will then verify the information you have given us, and transfer the keys. A transfer of a license key from one account to another does not affect your currently installed and activated Access Server installation at all. This is purely an administrative change here in our licensing system, and does not in any way touch the activation state of your Access Server.