Can I submit tickets even I am not the holder of an activation key?
If for have or you work for a company that has OpenVPN Access Server activation keys, then we will offer support on our support ticket system. If the activation key isn't on your account then you can provide the following information when you contact us on the support ticket system so we can give you support as if you were the holder of an activation key. We require the following information from non-primary license holders to ensure that these individuals are in fact authorized to make changes to the account, as well as to protect the privacy of our valued customers.
- Order ID # for the activation key.
- Or the activation key itself.
- License holder name or email address.
If you do not have an Access Server activation key at all, and you do not work for an organization that has an activation key, then you can still contact us. We do want to help prospective customers to get things configured while they are trialing our software, but we do reserve the right to withhold certain support to users that are not actually paying customers of our OpenVPN Access Server product.