---
title: Import CloudConnexa Connection Profile
canonical: https://openvpn.net/cloud-docs/user/get-connected/import-cloudconnexa-connection-profile/
product: CloudConnexa Docs
description: Learn how to import your CloudConnexa connection profile (.ovpn file) into OpenVPN Connect — covers importing via Cloud ID URL and uploading a .ovpn file directly, on Windows, macOS, Android, and Linux.
keywords: importing profile
---

# Import CloudConnexa Connection Profile

Your IT administrator will tell you how your connection profile is distributed. Use the appropriate method below to import it into OpenVPN Connect.

## Import CloudConnexa Connection Profile Using Cloud ID

To import your CloudConnexa connection profile, sign in to your User Portal and follow the **Get Connected** instructions displayed on the page.

Your User Portal URL is provided by your IT administrator and follows the format **your-organization.openvpn.com**.

The portal will walk you through:

- Opening OpenVPN Connect and adding a profile.
- Entering your User Profile URL.
- Signing in to load your profile automatically.

If you encounter any issues during sign-in, see the sections below.

### Authenticating with a temporary password

This tutorial shows a User authenticating with a temporary password and setting a new one.

### Configuring Authenticator App for 2FA

This tutorial shows the QR code displayed for Authenticator setup as well as using a manual code for setup without the use of the QR code.

### Authenticating with 2FA

This tutorial shows authentication with the use of a 2FA code.

> **Note**
>
> The option to skip entering the 2FA code on trusted devices may not appear based on restrictions placed by your IT department.

### Errors in Importing Connection Profile

There may be reasons why you might not successfully import a connection profile. These could be because of the following reasons:

1. Your IT department has restricted everyone from importing profiles because they have another means of distributing the connection profile.
2. You have exceeded the number of devices you can use as per the limit set per user by your IT department.
3. The device you are importing the connection profile to isn't authorized.

## Import a CloudConnexa connection profile from a file

Your IT administrator may distribute your connection profile as a `.ovpn` file. Follow the steps below to import it into OpenVPN Connect.

For Linux, refer to [OpenVPN 3 documentation](https://openvpn.net/cloud-docs/tutorials/configuration-tutorials/connectors/operating-systems/linux/tutorial--learn-to-install-and-control-the-openvpn-3-client.md).

1. Launch OpenVPN Connect. If it's not installed, download it from [Get OpenVPN Connect](https://openvpn.net/client/).
2. Select **My Profiles**.
3. Select the **+ (Add)** button.
4. Drag and drop your `.ovpn` file onto the import area, or select **Upload File** and navigate to the file.
5. Select **Import** to confirm.
6. Your profile now appears in the **My Profiles** list.

---

Prev: [Get Connected](https://openvpn.net/cloud-docs/user/get-connected.md)
Next: [Connect to CloudConnexa](https://openvpn.net/cloud-docs/user/get-connected/connect-to-cloudconnexa.md)
Index: https://openvpn.net/cloud-docs/llms.txt