Sign in to the user portal with two-factor authentication

Administrators can enable two-factor authentication for their users, which enforces an additional layer of identity verification. Once two-factor authentication is enabled, an authenticator application must be used to provide an authentication code at sign in. The authentication check is performed whenever a user attempts to:

  1. Sign in to the user portal.
  2. Sign in with the OpenVPN Connect app to add a connection profile.
  3. Establish a VPN connection using the Connect app.

Once two-factor authentication is enabled, users must follow these steps to sign in to the user portal:

  1. Navigate to <account name>
  2. Enter your username and password, then click Sign In.
  3. Enter the code from your authenticator application.
    • Note that if an administrator has enabled the the Allow Trusted Devices feature, you can choose to allow a trusted device. Check this box to ensure that you aren’t prompted for additional authentication on a trusted device for 30 days after the initial authentication.