---
title: Suspend a User
canonical: https://openvpn.net/cloud-docs/owner/users/users---users/suspend-a-user/
product: CloudConnexa Docs
description: Learn how to suspend CloudConnexa users in the Administration portal. Suspending a user prevents them from connecting to your network.
keywords: User Suspension
---

# Suspend a User

You can suspend a user's account when you want to temporarily prevent them from accessing the WPC without permanently deleting the account.

To suspend a user:

1. Navigate to **Users**.
2. Locate the user you want to suspend.
3. From the **User actions** menu, select **Suspend User**.
4. In the confirmation dialog, review the information displayed.
5. Select **Suspend**.
   - The user's status changes to **Suspended**, and the user can't establish new connections to the WPC until the account is reactivated.

> **Note**
>
> If your subscription is based on licensed seats, suspending a user will make a licensed seat available.

## Legacy identity provider-suspended users

Organizations upgrading to [Multiple Authentication Methods (MAM)](https://openvpn.net/cloud-docs/owner/settings/settings---user-authentication/about-multiple-authentication-methods.md) may have users who were previously suspended by an identity provider. These legacy users must be removed before MAM can be enabled because the feature would otherwise reactivate their accounts.

For more information, see [Multiple Auth Methods](https://openvpn.net/cloud-docs/owner/settings/settings---user-authentication/about-multiple-authentication-methods.md).

---

Prev: [Reset 2FA for a User](https://openvpn.net/cloud-docs/owner/users/users---users/reset-2fa-for-a-user.md)
Next: [View details and devices for a User](https://openvpn.net/cloud-docs/owner/users/users---users/view-details-and-devices-for-a-user.md)
Index: https://openvpn.net/cloud-docs/llms.txt