---
title: Clear devices for which 2FA is being skipped for a User
canonical: https://openvpn.net/cloud-docs/owner/users/users---users/clear-devices-for-which-2fa-is-being-skipped-for-a-user/
product: CloudConnexa Docs
description: If the 2FA settings allow for trusted devices, you can clear a User's trusted devices when you need to reset their 2FA method or if one of the trusted devices is compromised.
keywords: Clear trusted 2FA devices
---

# Clear devices for which 2FA is being skipped for a User

If the 2FA settings allow for trusted devices, you can clear a User's trusted devices when you need to reset their 2FA method or if one of the trusted devices is compromised.

> **Note**
>
> 2FA and **Allow Trusted Devices** should be enabled (unavailable when SAML is being used for authentication), and the User's Account Status should be **Active**. Refer to [Two-Factor Authentication (2FA)](https://openvpn.net/cloud-docs/owner/settings/settings---user-authentication/set-two-factor-authentication--2fa--for-users.md).

To clear a User's trusted 2FA devices (i.e., devices for which 2FA check is skipped during logins), follow the steps below:

1. Sign in to your WPC's Administration Portal at your **Cloud ID** address (for example, `yourcompany.openvpn.com`).
2. Navigate to **Users \> Users**.
3. Click on the  icon on the row for the User whose trusted devices you want to clear.
4. Select **Clear Trusted Devices for 2FA** from the drop-down menu.
5. Click **Confirm** in the dialog box.

---

Prev: [Change the Role of a User to Administrator](https://openvpn.net/cloud-docs/owner/users/users---users/change-the-role-of-a-user-to-administrator.md)
Next: [Edit a User's Account Details](https://openvpn.net/cloud-docs/owner/users/users---users/edit-a-user-s-account-details.md)
Index: https://openvpn.net/cloud-docs/llms.txt