---
title: 'Tutorial: How to Change or Reset Your Password from the Client Web UI'
canonical: https://openvpn.net/as-docs/v3/tutorials/tutorial--change-or-reset-your-password-from-the-client-web-ui/
product: Access Server Docs
description: Learn how to change your password using the Access Server Client Web UI. Includes sign-in steps and what to do if you don't know your current password.
---

# Tutorial: How to Change or Reset Your Password from the Client Web UI

## Overview

This tutorial explains how end users can change their account passwords in the Access Server Client Web UI. This option is available for accounts that use local authentication. If you no longer know your current password, you’ll need to contact your Access Server administrator to reset it.

## Prerequisites

- An installed Access Server.
- An end-user account with local authentication credentials.
- A supported web browser.

## Step 1: Sign in to the Client Web UI

1. Open a web browser and navigate to the Client Web UI.

   > **Tip**
   >
   > The Client Web UI is accessed using your Access Server’s IP address or [domain name](https://openvpn.net/as-docs/v3/tutorials/tutorial--custom-hostname.md) (recommended). If you don’t know the address, contact your Access Server administrator.
2. Enter your user credentials.
3. Click **Sign In**.

## Step 2: Change your password

1. In the top navigation menu, click **Change Password**.
2. Enter your current password.
3. Enter your new password, then confirm it.

   > **Important**
   >
   > You may need to ensure you use a strong password if your admin has set that requirement for your Access Server instance.
4. Click **Update Password**.
   - You've updated your password.

## Troubleshooting

### I don't know my current password

If you don't know your current password, you can't change it from the Client Web UI. Contact your Access Server administrator and ask them to reset your password from the Admin Web UI.

### The Change Password option isn't available

The **Change Password** option is only available for accounts using local authentication. If you sign in using SAML or another external identity provider, password changes must be performed through that provider.

### I see an error saying my password couldn't be verified

If you see the following message when changing your password: `"Could not verify your password. Please re-enter it and try again.` Your Access Server administrator may have enforced **strong password requirements.**

A strong password must meet **all** of the following criteria:

- At least **8 characters** long.
- Contains at least **one uppercase letter**.
- Contains at least **one lowercase letter**.
- Contains at least **one symbol** from the following set:

  ```
  ! # $ % & - ( ) * + , - . / [ ] ^ { | } " < >
  ```

Ensure your new password meets these requirements, then try again.

### My new password and confirmation don't match

If you see the following message when changing your password: `Your confirmed password does not match the new password. Please re-enter both fields for accuracy.` The new password and the confirmation password must be entered **exactly the same**.

Re-enter your new password in both fields, ensuring there are no typos, extra spaces, or differences in capitalization, and try again.

---

Prev: [Client Connection Setup](https://openvpn.net/as-docs/v3/tutorials/client-connection-setup.md)
Next: [Tutorial: Connect to Access Server with Linux](https://openvpn.net/as-docs/v3/tutorials/tutorial--connect-with-linux.md)
Index: https://openvpn.net/as-docs/llms.txt