---
title: 'Tutorial: Updating Your Email Address in the Access Server Portal'
canonical: https://openvpn.net/as-docs/tutorials/tutorial--change-your-portal-email-address/
product: Access Server Docs
description: How to change the email address for your Access Server portal account on OpenVPN.com.
---

# Tutorial: Updating Your Email Address in the Access Server Portal

## Overview

Welcome to this step-by-step tutorial on updating your email address in the Access Server Portal. Follow these instructions to ensure your account information is up to date.

## Prerequisites

- You must have an existing account on the OpenVPN Access Server Portal.
- You need access to both your current and new email addresses.

## Step 1: Sign in to the OpenVPN Access Server portal

1. Open your web browser and go to the following URL: [OpenVPN Access Server Portal](https://myaccount.openvpn.com/signin?explicitProductSelect=true&product=as).
2. Enter your login credentials to sign in.

## Step 2: Navigate to your account settings

1. Once signed in, locate your account name in the bottom corner.
2. Click on your account name to open the account settings menu.
3. Click **My Account**.

## Step 3: Update your email address

1. From the **My Account** page, click **Change Email Address** for your account details.
2. Enter your new email address in th provided field.
3. Confirm the email address and click **Save**.
4. Enter your current password when prompted.
5. Click **Confirm**.
   - The message displays: "Verification email was sent"

   > **Tip**
   >
   > Until you verify the email address change, you'll see a message, **Confirmation Pending!**

## Step 4: Verify your new email address

1. After updating your email address, an email will be sent to the new address you provided.
2. Open your email inbox and find the verification email from OpenVPN.
3. Click on **Accept** or the verification link in the email to confirm your new email address.

## Step 5: Set a new password

1. Clicking the email link lets you sign in again and enter a new password.
2. Enter the password that meets the strength requirements and click **Confirm Password**.
   - The message, **Email Change In Progress**, displays.

## Step 6: Sign in with the new email address

1. When the change completes, find the confirmation email from OpenVPN.
2. Click on **Sign In** or the link to sign in with the portal using the new email address.
3. Enter your new credentials and click **Sign In**.
   - Your email address is successfully updated in the Access Server Portal.

## Troubleshooting

- **Didn't receive the verification email?**
  - Check your spam or junk mail folder.
  - Ensure you entered the correct new email address.
- **Verification link expired?**
  - Return to the account settings page and click **Resend Email**.

---

Prev: [Account Management](https://openvpn.net/as-docs/tutorials/account-management.md)
Next: [Tutorial: Updating Your Password in the Access Server Portal](https://openvpn.net/as-docs/tutorials/tutorial--change-portal-password.md)
Index: https://openvpn.net/as-docs/llms.txt