---
title: Handling Unpaid Customer Purchases as an OpenVPN Channel Partner
canonical: https://openvpn.net/as-docs/faq-reseller-refund-policy/
product: Access Server Docs
description: We can't offer refunds or assistance with asset recovery based on personal or civil matters. Learn more about what you can do here.
---

# Handling Unpaid Customer Purchases as an OpenVPN Channel Partner

**Question:** I bought a license key for my customer, but they didn't pay me. Can I get a refund?

**Answer:**

We regret to inform you that we can't offer refunds or assist in recovering assets due to personal or civil disputes. As an [OpenVPN Channel Partner](https://openvpn.net/partners/), you must secure customer payment before purchasing license keys with your funds.

However, you can [apply for a refund](https://openvpn.net/as-docs/faq-purchase-refund-policy-for-license-key.md) if your purchased license key is still unactivated. Once a license key has been activated, it is considered used and not eligible for a refund.

---

Prev: [Refund Policy on License Keys](https://openvpn.net/as-docs/faq-purchase-refund-policy-for-license-key.md)
Next: [Reselling Access Server License Keys](https://openvpn.net/as-docs/faq-resell-license-keys.md)
Index: https://openvpn.net/as-docs/llms.txt