---
title: Oracle Cloud Frequently Asked Questions
canonical: https://openvpn.net/as-docs/faq-oracle-cloud/
product: Access Server Docs
description: Looking for answers with your Oracle Cloud instance of Access Server? We’ve got you covered. OpenVPN on Oracle Cloud Marketplace.
---

# Oracle Cloud Frequently Asked Questions

## Getting started

### How can I contact support with questions?

Visit our [OpenVPN Support Center](https://support.openvpn.com/), where you can submit a support ticket.

### How do I set up Access Server in Oracle Cloud?

Follow the steps in our [Oracle Cloud Quick Start Guide](https://openvpn.net/as-docs/oracle.md).

### How do I access the Admin Web UI?

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

### How can I download OpenVPN Connect?

You can download the OpenVPN Connect app from your [Client Web UI](https://openvpn.net/as-docs/v3/client-web-ui-user-manual.md). You can also download OpenVPN Connect [directly from our site](https://openvpn.net/client/) and import connection profiles.

### Where can I find additional help?

Try our [frequently asked questions](https://openvpn.net/as-docs/faqs.md) for answers regarding licensing, renewals, purchases, administration, and more.

## Connectivity

### How can I connect to my Access Server instance using SSH?

For instructions on connect to your Access Server instance using SSH, refer to [Oracle Documentation - Accessing an Oracle Linux Instance Using SSH](https://docs.oracle.com/en/cloud/iaas-classic/compute-iaas-cloud/stcsg/accessing-oracle-linux-instance-using-ssh.html#GUID-D947E2CC-0D4C-43F4-B2A9-A517037D6C11).

### How can I assign a fixed IP address to my Oracle instance?

For instructions on assigning a fixed IP, refer to [Oracle Documentation - Assigning a Fixed Public IP Address to an Instance](https://docs.oracle.com/en/cloud/iaas-classic/compute-iaas-cloud/stopc/assigning-public-ip-address-instance.html).

## Access Server Configuration

### Where can I find more details on settings within the Admin Web UI?

Refer to our [Admin Web UI User Manual](https://openvpn.net/as-docs/admin-web-ui-user-manual.md).

### How can I set up a hostname?

We recommend using a hostname instead of an IP address. Refer to our [hostname topic](https://openvpn.net/as-docs/hostname.md) for details.

---

Prev: [IBM Cloud FAQs](https://openvpn.net/as-docs/faq-ibm-cloud.md)
Next: [Purchases](https://openvpn.net/as-docs/faq-purchases.md)
Index: https://openvpn.net/as-docs/llms.txt