---
title: GCP Frequently Asked Questions
canonical: https://openvpn.net/as-docs/faq-gcp/
product: Access Server Docs
description: Looking for answers with your Google Cloud instance of Access Server? We’ve got you covered. OpenVPN on GCP.
---

# GCP Frequently Asked Questions

## Getting started

### How can I contact support with questions?

Visit our [OpenVPN Support Center](https://support.openvpn.com/), where you can submit a support ticket.

### How do I set up Access Server in GCP?

Follow the steps in our [Google Cloud Quick Start Guide](https://openvpn.net/as-docs/google-cloud.md).

### How do I access the Admin Web UI?

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

### How can I download OpenVPN Connect?

You can download the OpenVPN Connect app from your [Client Web UI](https://openvpn.net/as-docs/v3/client-web-ui-user-manual.md). You can also download OpenVPN Connect [directly from our site](https://openvpn.net/client/) and import connection profiles.

### Where can I find additional help?

Try our [frequently asked questions](https://openvpn.net/as-docs/faqs.md) for answers regarding licensing, renewals, purchases, administration, and more.

## Connectivity

### How can I connect to my Access Server instance using SSH?

To connect to your GCP instance, refer to the documentation on Google Cloud's site: [Connect to Linux VMs](https://cloud.google.com/compute/docs/connect/standard-ssh).

### How do I set a password for my Admin Web UI admin account?

For your first time signing into the Admin Web UI, use the temporary password provided after launching. We recommend that you change the password:

- [Tutorial: How to Change the Password for Your New Administrative Account](https://openvpn.net/as-docs/tutorials/tutorial--change-admin-user-password.md)

### Where do I find the URL for my Admin Web UI?

The URL displays with the admin and temporary password after you’ve finished launching the instance. If you need to find it again, from your **VM instance details** page within your Google Cloud Console, you need the external (or ephemeral) IP address listed under the **Network interfaces** section. You can then use that to navigate to the UI in your web browser by entering `https://[ephemeral-IP]:943/admin`. Using the IP address still works even after you’ve set it up with a specific hostname.

## Google Cloud Configuration

### How do I set up a static IP?

Refer to Google's site to [Configure static external IP addresses](https://cloud.google.com/compute/docs/ip-addresses/configure-static-external-ip-address).

### What size instance should I choose?

We recommend that you choose at least **small (1 shared vCPU)** as the size of your instance.

### How do I set the timezone?

The default timezone of a GCP instance is set to UTC. If you would like to change this setting, run the following commands in SSH:

```
apt update
apt install tzdata
```

During the installation of tzdata, it asks you for the region and time zone you would like, then set those values for you.

## Access Server Configuration

### Where can I find more details on settings within the Admin Web UI?

Refer to our [Admin Web UI User Manual](https://openvpn.net/as-docs/admin-web-ui-user-manual.md).

### How can I set up a hostname?

We recommend using a hostname instead of an IP address. Refer to our [hostname topic](https://openvpn.net/as-docs/hostname.md) for details.

---

Prev: [DigitalOcean FAQs](https://openvpn.net/as-docs/faq-digitalocean.md)
Next: [IBM Cloud FAQs](https://openvpn.net/as-docs/faq-ibm-cloud.md)
Index: https://openvpn.net/as-docs/llms.txt