---
title: How Do I Connect to the VPN Service?
canonical: https://openvpn.net/as-docs/faq-connect-to-vpn-after-purchase/
product: Access Server Docs
description: OpenVPN doesn't provide personal VPN services. This FAQ explains more.
---

# How Do I Connect to the VPN Service?

**Question:** I purchased some licenses on your website and would like instructions on connecting to your VPN service. Can you provide me with these instructions?

**Answer:**

The software subscription license you purchased through our [Access Server Portal](https://myaccount.openvpn.com/signin/as) is designed to unlock a specific number of connections on a server that you manage yourself. This license doesn't grant access to any external or hosted VPN services.

If you intend to purchase a subscription for a hosted VPN service, here are your options:

1. **CloudConnexa:** Our hosted VPN service lets businesses securely connect offices and remote employees. We fully manage CloudConnexa, so you don’t need to set up or manage servers.
2. **Personal Use with DigitalOcean:** If you’re looking for a personal VPN setup similar to our previous Private Tunnel service, you can use [CloudConnexa to create an internet egress](https://openvpn.net/cloud-docs/tutorials/use-case-tutorials/internet-security/tutorial--secure-all-internet-traffic-by-configuring-a-private-network-as-an-internet-gateway.md) using DigitalOcean. This will secure your internet traffic and provide a personal VPN gateway.

**Question:** What if I purchased the software subscription license by mistake?

**Answer:**

If you accidentally bought a software subscription license, you can request a refund through our [support ticket system](https://support.openvpn.com/). Please provide the details of your purchase and explain that you intended to buy access to a hosted VPN service instead.

**Question:** What is the difference between a subscription license for OpenVPN Access Server and a hosted VPN service?

**Answer:**

An Access Server subscription license unlocks a number of connections on a server you [install](https://openvpn.net/as-docs/installation.md) and manage. On the other hand, we fully manage a hosted VPN service like CloudConnexa, meaning you don’t have to set up or manage any servers—just connect to our existing infrastructure.

---

Prev: [Can I Purchase Access Server Licenses Offline?](https://openvpn.net/as-docs/faq-offline-purchase.md)
Next: [How To Transfer License Keys To My Account?](https://openvpn.net/as-docs/faq-transfer-license-to-new-account.md)
Index: https://openvpn.net/as-docs/llms.txt