---
title: Azure Frequently Asked Questions
canonical: https://openvpn.net/as-docs/faq-azure/
product: Access Server Docs
description: Looking for answers with your Azure instance of Access Server? We’ve got you covered. OpenVPN on Azure.
---

# Azure Frequently Asked Questions

## Getting started

### How can I contact support with questions?

Visit our [OpenVPN Support Center](https://support.openvpn.com/), where you can submit a support ticket.

### How do I install Access Server on Azure?

Refer to our [Azure quick start guide](https://openvpn.net/as-docs/azure.md).

### How do I access the Admin Web UI?

To access the Admin Web UI, point to the public IP address for your instance and sign in with the admin user. The Admin Web UI URL has the following format: https://xxx.xxx.xxx.xxx/admin.

### How can I download OpenVPN Connect?

You can download the OpenVPN Connect app from your [Client Web UI](https://openvpn.net/as-docs/v3/client-web-ui-user-manual.md). You can also download OpenVPN Connect [directly from our site](https://openvpn.net/client/) and import connection profiles.

### Where can I find additional help?

Try our [frequently asked questions](https://openvpn.net/as-docs/faqs.md) for answers regarding licensing, renewals, purchases, administration, and more.

## Connectivity

### How can I connect to my Access Server instance using SSH?

During the setup of your VM, if you selected authentication with an SSH public key, you can use an SSH connection tool such as [PuTTY](https://openvpn.net/as-docs/tutorials/tutorial--connect-with-putty.md) to connect. Point to the IP address or hostname of your instance and load the private key file for authentication. Ensure you use the same key you used during setup. For more information, refer to [Microsoft’s SSH documentation](https://learn.microsoft.com/en-us/azure/virtual-machines/linux/ssh-from-windows#use-putty-to-ssh-to-a-linux-machine).

## Azure Configuration

### What security group settings do I need for Access Server on Azure?

We provide preconfigured security groups and rules for the Access Server VM. Under NIC network security groups, you can see the preconfigured settings we defined.

### How do I ensure the public IP address is static?

When you launch a new Access Server VM, Azure assigns a static IP address in the Networking configuration step. You can view the static IP address settings by navigating to the Azure VM and clicking on the static IP address link.

On the static IP address configuration page, you can also set up a DNS name label with Azure. You can use this, in place of the IP address, to connect to your VPN server from your clients or reach your Admin and Client Web UIs.

## Access Server Configuration

### How can I set up a hostname?

We recommend using a hostname instead of an IP address. Refer to our [hostname topic](https://openvpn.net/as-docs/hostname.md) for details.

### Where can I configure routing?

Access Server uses NAT by default. To configure routing instead, you must enable IP forwarding and assign route tables within your Azure network. Refer to the step-by-step instructions we provide for this on our [Azure quick start guide](https://openvpn.net/as-docs/v3/azure/#--enable-ip-forwarding--required-for-use-with-routing--260604).

### Where can I find more details on settings within the Admin Web UI?

Refer to our [Admin Web UI User Manual](https://openvpn.net/as-docs/admin-web-ui-user-manual.md).

---

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