Support options for OpenVPN

Upgrade to Latest Version

Depending on your situation, one of the following applies to you:

  • An OpenVPN Inc. product such as OpenVPN Access Server or CloudConnexa.
    This is paid software but comes with limited free connections, so you can try out the product without committing to a purchase. For more connections, you can purchase a subscription. We provide support for these products through our support ticket system and community forums.
  • Open-source community OpenVPN setup on your hardware.
    This is free-to-use software and provides the basic functionality to establish secure VPN tunnels. Setup and configuration of this require technical knowledge and effort on the part of the administrator to run and maintain this. You can find support for the open-source software on the community forums, and there is no official paid support for this.
  • A device or program that comes with integrated OpenVPN.
    Other VPN developers and providers can integrate the open-source community OpenVPN software with a device or program that you obtain. In this case, support for OpenVPN is the responsibility of the device manufacturer or software developer. You may also try the community forums.

Support for OpenVPN Access Server and CloudConnexa

OpenVPN Inc. offers these products and includes enterprise-level support on our 24/7 support ticket system. We recommend using our official client, OpenVPN Connect, for these products.

Open a support ticket to get support or report a bug for OpenVPN Access Server, CloudConnexa, or OpenVPN Connect. 

Note: If there's a security vulnerability to report, see our vulnerability disclosure policy page on how to report these properly.

Support for open-source community OpenVPN software

You can request support for the open-source software on the community forums. You can also try the IRC channel #openvpn on the Libera IRC chat network. On the community wiki, you can find information and downloads. For reporting bugs, use GitHub issues on the relevant OpenVPN project.

Note: If there's a security vulnerability to report, see our vulnerability disclosure policy page on how to report these properly.

Support for other devices or programs with integrated OpenVPN

Support for OpenVPN is the responsibility of the device manufacturer or software developer that integrated the OpenVPN software. However, you may also try the community forums.