Terms of Support

OpenVPN Support and Maintenance Agreement

OpenVPN offers a 1 year Support and Maintenance Agreement on all of our products. Support and Maintenance is completely optional in order to leave you in control and give you more options.

Renewing

The Support & Maintenance Agreement does NOT auto-renew. Your credit card information is NOT kept and you will NOT be billed automatically. Instead, you will receive a renewal invitation email near the end of the agreement period so you can renew if you would like to. You are in control.

Why get Support & Maintenance?

To be perfectly honest, we'll support you if you run into problems with or without an active agreement. (It's in our best interest to know of any problems that might come up -- that way we can correct them and all existing and future customers benefit).

The biggest reason to get Support & Maintenance is to automatically be eligible to update to any new release, access to ticketing system, and live chat during OpenVPN business hours while the agreement is active. This way you know you can always move to the very latest version and benefit from:

• all new product features
• all performance improvements
• all bug fixes
• unlimited tickets 24/7
• live chat support during OpenVPN business hours

When you purchase Support & Maintenance, we will enter you into our Support Database, and we will send you a Support and Maintenance Agreement ID so we can both track the agreement. But don't worry if you lose it -- we can always look you up.

We try very hard to offer the very best service to our customers. If you have suggestions for how we can improve our service, products, website or anything else, please contact us at our support center http://openvpn.net/index.php/support-center.html